RETURN POLICY
Refund & Return Policy – Cate Boutique
By placing an order on our website, you agree to the terms outlined below. Please read this policy carefully before making a purchase.
Return Eligibility
Items that cannot be returned:
- Sale items (unless damaged or defective upon arrival)
- Electronic items
- Underwear, socks, shapewear, lingerie, and other intimate items (for hygiene reasons)
Return timeframe:
Return requests must be submitted within 30 days of receiving your order.
How to Return an Item (Step-by-Step)
Step 1: Submit your return request
Email us at support@cateboutique.com with:
- Your order number
- The reason for your return
- Photos (if the item is damaged, defective, or incorrect)
Step 2: Wait for approval
Our team will review your request and respond within 2–3 business days with return instructions.
Step 3: Prepare your package
- Safely pack the item(s) in original condition
- Include a return label (required for processing)
Step 4: Ship your return
Send your package to the following return address:
Recipient: Wanjiang-Katrina
Contact: 13697072308
Address: Elevator No. 6, 2nd Floor, Building 4, Xiaopeng Motors, No. 300 Beiyuan Road, Beiyuan Subdistrict
City: Yiwu
Province: Zhejiang Province
Postcode: 322000
Country: China
Step 5: Confirmation & refund
Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed within 7 business days to your original payment method.
Return Shipping Costs
Customers are responsible for all return shipping costs. Cate Boutique does not provide prepaid return labels.
Order Cancellations
Orders cannot be canceled once placed due to our automated fulfillment process. Please double-check your details before completing your purchase.
Sale Items
Sale items are non-returnable, unless they arrive damaged or defective. In such cases, photo evidence must be provided when submitting your return request.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 30 days at support@cateboutique.com. Include your order details and clear photos so we can resolve the issue quickly.
Contact
For any questions regarding returns or refunds, please contact:
support@cateboutique.com
Thank you for shopping with Cate Boutique.